Your Surface Laptop will turn off.
you might release the keys and turn it back on.
What you better Know
In some cases, the Surface Laptop keyboard may stop responding entirely.
Hannah Stryker / How-To Geek
On our Surface Laptop, the keyboard wasn’t working, but the touchpad was.
Our fix will still involve rebooting your laptop.
(you’re free to alsouse the touch keyboard built into Windows.)
If your touchpad isn’t working, you’ve got the option to connect amouseor use the touchscreen.
Hard Reset Your Surface Laptop
The solution involves performing a hard reboot of your Surface Laptop.
This is a little like pulling a desktop PC’s power cord or long-pressing an iPhone’s power button.
It forces the Surface Laptop to boot from scratch.
(These keys are located on the top row of the keyboard.)
Hold them down for 15 seconds.
Your laptop will turn off.
Once it does, you’ve got the option to release the keys.
Press the Power button again to turn it on normally.
in case you find the problem again in the future, use this shortcut once again.
