Help Computer Users Remotely with TeamViewer

Here we look at helping them remotely with TeamViewer.

TeamViewer full version should be installed on your rig for you to provide remote support for your users.

you’re able to both send and receive support with the TeamViewer full version installed on your machine.

TeamViewer full version supports Windows, OS X, Linux, and iOS.

Note: You cannot remote to an iOS rig but you might offer assistance from them.

All you’re gonna wanna connect is the TeamViewer ID and password.

For security purposes the passwords are randomly generated each time TeamViewer is launched.

Note: Some options such as VPN and video chat are only available on Windows.

Remote support, Presentation, and File Transfer are available on all operating systems.

This is super helpful if you are not at your system and need to provide support to someone.

This will allow others to remotely connect to your system without needing to know the 9 digit ID number.

Instead they can just know your TeamViewer username and connect using that.

If the remote machine is running windows you will have an extra option for Windows logon.

You may also want to configure your custom invitation controls.

This will configure sending invitation requests via email.

Once you email the customer it will give them a link to download the QuickSupport client.

To remote using QuickSupport have the person looking for help download QuickSupport for their platform at the TeamViewer website.

Note: QuickSupport is available for Windows and OS X only.

When prompted jot down in the 4 digit password they give you.

Put in your username and password on the computer and click log on.

A new window will open with the computer you are connecting to.

Depending on the security tweaks, you may automatically have control of the remote machine upon connecting.

Note: If you are curious, yes reboot in safemode works flawlessly.

This is great for remote virus scans.

Luckily that is available in the menu as well.

Note: Some items will be grayed out if they are not available on your platform.

tap on file transfer and a new window will pop up.

hit the appropriate send or receive button depending on what you are trying to do.

Click yes if you plan on connecting to this computer again in the future.

c’mon do not take advantage of this free service they offer.

If you are using this for any reason besides personal use, pay for the license.

To remote from an iOS equipment you will need to install TeamViewer or TeamViewer HD for your equipment.

Click yes at the below prompt and the internet adapter will be set up for you automatically.

you’re able to also connect to multiple machines at once following the same steps.

Each active connection will show up in the drop down list in the following window.

If you have set up file or printer sharing on the remote computer you will see those files here.

If you have access, the entire contents of the drive will be available for you to browse.

The customize link can be found below the download for the regular QuickSupport.

Optionally you might also enter a password so that the password isn’t randomly generated.

Download the executable and it will work just like the normal QuickSupport.

If you don’t have a license for TeamViewer your session will be disconnected after five minutes.

TeamViewer is more than just a remote assistance program.