A game so broken, it required that Sony create a special refund claim channel just for that title.
Something they wouldn’t have to do if they already had a general purpose, automated refund system.
Nintendo’s attitude towards digital refunds makes Sony look downright generous in comparison.
According toNintendo Customer Support:
We are unable to provide refunds or exchanges for mistaken purchases.
We also encourage you to visit nintendo.com for information about the games available for our systems.
All sales are final, no refunds!
Most people pursuing a refund just want to solve a problem, but sometimes the system is abused.
All sales of Digital Game Products are considered final, but we understand there may be extenuating circumstances.
Making a refund request is easy, there’s even a specialrefund request pagefor it.
On PC, digital storefronts have similarly convenient refund policies.
However, anything outside of the eligibility window is at Valve’s discretion.
Whatever your reasons, Sony and Nintendo, I think you’re missing a trick here.
Which means you’re missing out on benefits you may not have considered.
When I buy a game on Xbox or Steam, I do it with confidence.
Perhaps even more important than that, it’s a simple way to generate goodwill from your customer base.
Give us a 14-day window, with a playtime limit to automatically refund unwanted purchases.
Alternatively, or perhaps even better, let us trial games without having to pay for the privilege.
It benefits both the platform and the developer, without having to develop separate demos.
