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Summary
TheSteam Deckis an incredible gaming machine, and machines break.
Here’s how to return your Steam Deck to Valve for repair or replacement.
There you could find the section titled “Exclusions.”
Read it and check whether your issue is excluded from the warranty.
Instead, you’re entitled to a warranty provided by your country.
you might contact Steam Support by visiting theSteam Deck pageon theSteam Support website.
Once there, pick the “Contact Steam Support” tab, and fill out the form.
In the form you have to provide your shipping address and your Deck’s serial number.
Also, verify to describe your issue as detailed as possible.
The serial number starts with “FX,” “FW,” or “FV.”
In our case, as seen below, it starts with “FW.”
it’s possible for you to wait a couple of days, maybe a week.
If you’re lucky, there’s a chance you’ll receive an answer in a matter of hours.
We havea guide on backing up your Deckif you need guidance.
You should also perform afactory reset, if possible, before shipping the gadget.
Also, you must insert every RMA form you received from Steam Support inside the package.
Now all you have to do is wait for your Deck or a replacement unit to arrive.
What About Requesting a Steam Deck Refund?
Suppose you purchased your Deck and aren’t satisfied with it for one reason or another.
you’re free to find out more on Steam’sHardware Return Policypage.
For repair guides, we recommend visitingiFixit’s Steam Deck repair page.
Related:How to Upgrade Your Steam Deck’s SSD
