Use Problem Steps Recorder to Help Troubleshoot Windows 7

Depending on the environment doing a remote session or standing over their shoulder may not be a practical solution.

Now when a user calls for support they have a handy icon they can use to launch it.

There is nothing fancy about the interface it has basic controls for easy use.

pick the Start Record button and go through the steps to recreate where the problem is.

When done with the recording just select Stop Record and then choose location to save the output file.

The output is saved as a zipped MHTML web archive file that can be viewed in Internet Explorer.

Just have the user email it to you or put on a web connection share.

Now it’s possible for you to navigate through the recording and see what the user was doing.

Here is an example of Slide Show view in Internet Explorer.

Then toward the bottom of the document more additional technical information is shown.

This should help you get up and running with the new screen recording feature.